Works alongside your PM system
CentralReach has a parent app. It is built for a different job.
The short answer: yes, CR CareCompanion exists, and it is good at caregiver training. Whether it is your channel for what happened in today’s session is a separate question, and worth asking before you assume either way.
What CR CareCompanion is.
Taken from CentralReach’s own product pages, not from a competitor’s comparison chart. CareCompanion is part of CR Care360 and signs on with CentralReach Clinical, so for an existing customer it is already in the building.
What it covers
A library of short, research-grounded video lessons for caregivers
Diagnosis-support content, including for families still on the waitlist
In-app journaling and caregiver check-ins
Therapy schedules and real-time reminders
Document access, e-signature, and signature alerts
Payments
Single sign-on with CentralReach Clinical
That is a substantial product. It also tells you plainly what CentralReach thinks it is for: the title of their own page for it is ABA Training: Parent Training & Caregiver Training. They market training, and they market it hard at families who are still on a waitlist. If your problem is that parents arrive at intake knowing nothing about ABA, that is the tool.
To be straight with you: I have not used CareCompanion myself, so everything above comes from CentralReach’s own product pages rather than from experience. If you use it daily and something here reads as unfair, tell me and I will change it.
Two different jobs, often confused for one.
“Parent communication” gets used for both of these, which is how clinics end up buying one and expecting the other.
Caregiver training and education
Teaching a parent the principles behind the program, giving them something useful during a wait for services that CentralReach describes as up to a year, and getting documents signed. This is what CareCompanion is built and marketed for, and it is a real job that matters.
What happened with my kid today
Meals, toileting, rest, a hard transition and how it resolved, a reinforcer that worked, a request for a spare change of clothes. Logged during the session by the technician who saw it, on the parent’s phone within seconds. That is a different job, on a different clock, done by different people.
The second one runs on the clock of the session, not the clock of the program. It has to be logged by the technician in the room, in seconds, while supervising a child. If logging takes long enough to think about, it does not happen, and then there is nothing to send a parent regardless of which app it would have gone out through.
That constraint is the whole design of Cliqit. Staff tap the child, tap what happened, and pick the detail from a list, so the wording is already written. The same taps feed the parent-facing daily note and the shift handoff, so nothing gets written twice.
You keep CentralReach. All of it.
This is not an argument to switch platforms, and we would talk you out of it. Cliqit is not a practice management system and not an EHR. Scheduling, session notes, authorizations and billing stay exactly where they are.
No data migration
We load a roster. Your clinical data stays in CentralReach.
No billing risk
Cliqit never touches a claim, a code, or a note that gets billed.
No second system of record
CentralReach stays the system of record. Cliqit is the channel.
No retraining on your PM system
Nothing about how your team uses CentralReach changes.
Practically, that makes this a line item rather than a project. Cliqit is $299 a month per location, flat, with unlimited staff, parents and children, and no contract. Your CentralReach spend does not change. If CareCompanion is one of several options you are weighing, what to demand from any ABA parent communication app is the list to take into every demo.
Questions from CentralReach clinics.
Which CentralReach apps are there, and which is which?
Two that matter day to day. CR Mobile is the staff application, used for appointment conversions including EVV, data collection and session note completion. CR CareCompanion is the caregiver-facing app, part of CR Care360, covering training content, schedules and reminders, document access with e-signature, and payments. They are different products for different people, and a technician asking "the CentralReach app" usually means CR Mobile.
Where do I log into CentralReach?
At login.centralreach.com for the web application and CR Assessments, and in the CR Mobile app itself for staff on a phone or tablet. CentralReach has moved to a two-step login where you enter your email address, click Next, then enter your password on the following screen. CR Mobile additionally asks you to set a PIN, and can use Face ID or Touch ID in place of a verification code afterwards. We are not CentralReach and cannot reset your account — their help centre and your clinic’s administrator are the right routes for that.
Why can I not log into CR Mobile?
The two usual causes are first-time email validation and multi-factor authentication. CentralReach recommends validating your email address in the browser before signing into CR Mobile for the first time, and re-authentication requires an internet connection even though the app itself works offline. If MFA is enabled you will need either an authenticator app or access to the email address on the account. Again: ask your clinic administrator or CentralReach support, not us.
Does CentralReach have a parent app?
Yes. It is called CR CareCompanion, part of CR Care360, and it signs on with CentralReach Clinical. CentralReach positions it as caregiver training and education: video lessons, diagnosis-support content, in-app journaling and caregiver check-ins, plus schedules, reminders, document access with e-signature, and payments.
Is CareCompanion the same thing as daily parent updates?
They are different jobs. CareCompanion’s own product page is titled "ABA Training: Parent Training & Caregiver Training", so training is what it is built to do. If you are evaluating it as the channel for what happened in today’s session, ask CentralReach to walk you through that specific workflow rather than assuming it is covered.
Do we have to leave CentralReach to use Cliqit?
No, and you should not. Cliqit is not an EHR or a practice management system. It does not touch scheduling, session notes, or billing, and it never touches a claim. CentralReach stays the system of record and Cliqit handles parent and team communication next to it.
How do parents get into Cliqit if they are already in CareCompanion?
Send us your family list and we enroll them. Parents can use both: CareCompanion for training content, documents and payments, Cliqit for the running account of the day. Nothing about your CentralReach setup changes.
Is this a migration project for our admin team?
No. We load the roster, train technicians on shift at about five minutes each, and enroll parents. There is nothing for you to configure and no IT project.
What does adding Cliqit cost on top of CentralReach?
$299 per month, per location, covering unlimited staff, parents and children, with setup and onboarding included. It is an add-on line item rather than a platform change, and it is month to month.
Bring your CentralReach setup to the call.
Fifteen minutes. If CareCompanion already covers what you need, we will say so and you will have saved yourself a purchase.