Contact us
Send us a message and we’ll get back to you within 24–48 hours.
For clinic staff
How do I log an update for a child?
Tap the child’s name on your clinic’s device, tap the type of update (meal, nap, bathroom, supply request, session note), and it’s sent immediately. No typing required.
Can other staff on my team see updates I logged?
Yes. Every update is tied to the child and stays visible to your team, so whoever works with that child next can see what already happened that day.
How does the end-of-day summary get created?
It’s generated automatically from the day’s logged updates and sent to parents at pick-up. You don’t need to write anything separately.
I logged something by accident. Can I fix it?
Yes. Open the child’s history and delete the incorrect entry. This is available at any time, for any past update.
For parents and guardians
How do I get access to Cliqit?
Your ABA clinic enrolls you as part of onboarding and sends you an invite. Cliqit isn’t available as a general public signup — it’s provided to families through their clinic.
Will I see updates about other children?
No. You only ever see updates and summaries about your own child.
Can updates be translated into my language?
Yes — updates can be automatically translated for families who don’t read English.
How do I turn off notifications?
Go to Settings → Push notifications in the app, or disable notifications for Cliqit in your device’s system settings.
How is my child's data protected?
Data is encrypted in transit and at rest, access is restricted by row-level security, and Cliqit is HIPAA-compliant by design.
How do I delete my account?
Email us at team@cliqitapp.com from the address on your account, or ask your clinic’s admin to remove you. This permanently deletes your profile and access to updates.
The app is crashing or not working properly
Close and reopen the app, and make sure you’re on the latest version from the App Store. If it still doesn’t work, email team@cliqitapp.com with a description of the problem.